ПКОЯз. Англ. Практикум по культуре речевого общения

Fill in the missing prepositions. I'm relying (1) ______ you to sort (2) _______ this problem peacefully.
on; out
to; with
in; from
about; for
Fill in the missing preposition. We still haven't heard _____ those guests about what flowers they want.
of
about
to
from
Choose the correct word. In order to avoid problems the receptionist should _______ with the other departments in the hotel.
dispute
talk
check
liaise
Choose the word which best completes the sentence. If guests lose their room keys, a member of staff can open their room door with a _____ key.
pass
card
passage
main
Write a correct word. Messages can be sent and received by hotel staff and guests by using electronic _______
post
programme
mail
office
Find out whose job it is. Someone has to make sure that everything in the guests’ rooms is in order.
chef
housekeeper
cellarman
housewife
Find out the right translation. 'оплатить лишний вес'
to pay for excess luggage
to pay for limit luggage
to pay for extra large luggage
to pay for extra luggage
Choose the word which best completes the sentence. When guests arrive the receptionist usually asks them to sign the _______.
guest bill
ledger
booking form
register
Choose the correct word. Guests will be very unhappy if the hotel _______ them and asks them to pay more.
calculate
overcharges
undercharges
charges
Choose the word which best completes the sentence. Messages for guests who are out should be placed in the appropriate ______ at the reception.
pigeon hole
bird box
key hole
key hook
Find out the right translation. 'зал вылета'
departure lounge
departure hall
departure lobby
departure foyer
Fill in the missing word. When filling in the reservation form, please make sure that the ______ are written clearly.
entering
entries
enter
entry
Choose the correct answer. What is 'Demi-pension'? It is __________________.
bed, breakfast, lunch and dinner
bed only
bed and breakfast
bed, breakfast and lunch or dinner
Find out the right answer. VAT is __________________
Value Added Tax
Very Added Tax
Valued Advanced Tax
Very Advanced Tax
Fill in the missing prepositions. These new computer key cards should cut down (1) ______ electricity costs as they turn the lights (2) ______ as soon as the guests go out.
to; down
on; off
in; of
out; about
Find out whose job it is. Someone should plan the cooking times for dinner.
bellhop
chef
valet
housekeeper
Choose the word which best completes the sentence. The people who use a particular hotel are known as the ________.
usuals
long stays
guest list
clientele
Choose the correct answer. What is 'Continental Plan'? It is __________________.
bed, breakfast and lunch or dinner
bed only
bed and breakfast
bed, breakfast, lunch and dinner
Choose the correct word. A computer also makes it much easier to _____ any discount.
issue
check
calculate
return
Write a correct word. When a guest registers at the hotel, the information can be entered straight and later _____ if requested.
returned
reread
reasked
recalled
Find out the right translation. 'багажная квитанция'
luggage tag
luggage recipe
luggage receipt
luggage claim
Fill in the missing prepositions It's been so cold that there's been no demand _______ soft drinks.
at
on
in
for
Find out the right answer. Which of the following articles are not prohibited for taking out of the country in many countries of the world?
wildlife
souvenirs
narcotics
weapons
Find out the right translation. 'проверить багаж на рентгеноаппарате'
to see the luggage on the X-ray machine
to look at the luggage at the X-ray machine
to observe the luggage with the X-ray machine
to put the luggage through the X-ray machine
Choose the word which best completes the sentence. Hotels may manage to fill vacant rooms with ________ bookings.
opportunity
provisional
chance
early
Finish the statement. To 'rinse' means _____.
to remove the soap with water
to clean the carpets thoroughly
to remove the dust from the shelf with a wet cloth
to take all the used linen off the bed
Find out the right answer. You can go through the green channel if _______.
if you are a transit passenger
if you have only hand luggage with you
if you have nothing to declare
if you are a resident of the country
Choose the correct word. Most hotels ask guests who are leaving to ______ their rooms before lunchtime.
vacate
return
settle
occupy
Fill in the missing word. Customers usually make a phone call or send a fax to make a ________.
provision
reservation
confirmation
allocation
Choose the correct word. Guests usually wish to see exactly what they are paying for, so the hotel should _______ the bill to show each item separately.
itemize
check out
liaise
issue
Fill in the missing word. Customers who regularly use the hotel may pay ledger _____ montly.
bill
price
account
cost
Choose the word which best completes the sentence. One of the jobs of a receptionist is to _______ complaints.
regret
organize
manage
deal with
Fill in the missing preposition. Any telephone costs will be added ______ the bill.
for
from
out
to
Find out the right translation. 'не граждане США'
US non-residents
US no-members
US non-citizens
US not citizens
Choose the correct word. If food is attractively displayed, customers will be ________ to buy.
treated
tempted
forced
made
Write a correct word. A _______ facility on a computer allows office staff to quickly produce letters.
letter-processing
letters-processing
word-processing
words-processing
Fill in the missing word. There is no one in the room 508 at the moment and room 603 is also ______.
unoccupied
inoccupied
free
occupied
Fill in the missing preposition. Chef won't put up _______ any nonsense in the kitchen.
with
at
of
on
Find out the right answer. A room not used as a bedroom, where the guests may watch TV, read, etc. is a ________________
suite
penthouse
parlor
junior suite
Find out the right answer. Custom is _______
a government office where customs and duties are collected and sailing clearances are obtained.
a spa
a building fitted for the lodging and feeding of hourses and cattle
a cumpus
Find out the right answer. A well-furnished and luxurious suite at the top of the building is a ________________
suite
penthouse
family room
lounge
Find out the right translation. 'по приглашению'
at invitation
for invitation
on invitation
by invitation
Find out the right translation. 'получать деньги по чеку'
to obtain a cheque
to receive money by a cheque
to get a cheque
to cash a cheque
Choose the correct answer. What is 'European Plan'? It is __________________.
bed, breakfast, lunch or dinner
bed only
bed and breakfast
bed, breakfast, lunch and dinner
Finish the statement. To 'wet mop' means ______.
to make the furniture and floor shine
to clean the floor with water and a small brush
to remove the dust from the furniture with a wet cloth
to clean the floor with water and a cloth on a long hande
Write a correct word. Some hotel groups have designed their computer systems to ______ with telex, airline networks and travel agents.
have business
interface
book
talk
Choose the word which best completes the sentence. This room is very quite as it's not at the front of the hotel. It is __________________.
rare-facing
rare-looking
back-looking
back-facing
Fill in the missing word. Often you should add 10% or 15% of ________ to the restaurant bill.
service tip
service price
service tax
service charge
Find out whose job it is. The guests’ bills need to be prepared by this person.
receptionist
cashier
waitress
house porter
Find out the right translation. 'проходить таможенный досмотр'
to pass the Customs
to check the Customs
to go through the Customs
to get through Customs