ПКОЯз. Англ. Практикум по культуре речевого общения
Fill in the missing prepositions. Mrs Brown has complained (1) ______ the food (2) __________ the manager.
Choose the word which best completes the sentence. In order to be successful, a hotel must try to maximize room _______.
Write a correct word. The necessary information for reservations will be shown in a ________ display.
Choose the word which best completes the sentence. People who have booked but don't arrive are known as _______.
Write a correct word. Written messages as well as drawings and diagrams can be sent through the telephone system using a _______.
Fill in the missing preposition. The number of staff depends _______ the season.
Fill in the missing word. The customer has been taken ill so we've had a _______ of the booking.
Find out the right translation. 'свободно конвертируемая валюта'
Find out whose job it is. Someone has to prepare early morning teas.
Find out whose job it is. The sheets and towels have to be taken upstairs by this person.
Choose the word which best completes the sentence. The ______ around the hotel are beautifully planted with flowers.
Find out whose job it is. The waiter wants wine and beer for his tables. They should be brought by this person.
Find out whose job it is. Four guests have just entered the restaurant. They should be met by this person.
Choose the word which best completes the sentence. People who use the same hotel on several occasions are called _______.
Find out whose job it is. This letter booking two rooms for next month needs a reply. It should be written by __________________.
advance reservations clerk
Choose the correct word. At the end of their stay guests ______ at the reception.
Find out whose job it is. Someone has to make sure that there is enough wine, beer and spirits.
Choose the correct word. Some hotels _______ a luggage pass to show that payment has been received and the guest is free to leave.
Choose the correct word. To be successful the hotel must _______ the needs of the customer.
Find out the right translation. 'постоянный адрес'
Find out whose job it is. The busy summer season is approaching and more staff are required. This is a job of ____________________ to do it.
Find out the right translation. 'багажная стойка'
Find out whose job it is. A lady on the phone wants to know if there is a room available at the weekend. This person should answer the phone.
Choose the word which best completes the sentence. Guests entering the hotel will find the reception desk in the _______.
Choose the word which best completes the sentence. We apologize for any inconvenience caused during the _______ of the new swimming pool.
Choose the correct word. During their stay at a hotel, guests will _______ charges for the services they use in the hotel.
Fill in the missing preposition. The manager is very preased _______ this month’s sales figures.
Find out the right translation. 'противоугонные меры'
Fill in the missing word. _______ is the most modern system for preparing customers' bills.
Finish the statement. To 'replenish' means ________.
to put new soap and towels in the room
to make the floors shine
to leave linen to stand in water for a few hours
to take away the waste
Choose the correct word. One way to find out about your customers, their needs and how much money they are willing to spend is to ask them to complete a(n) ________.
Choose the correct answer. What is 'American Plan'? It is __________________.
bed, breakfast, lunch and dinner
bed and breakfast
bed, breakfast and lunch or dinner
Write a correct word. A computer is an ideal machine for ______ information about reservation.
Find out the right answer. A room with three single beds, or a double bed and a single bed is a ________________
Find out the right translation. 'печатными буквами'
in block letters
in small letters
in capital letters
in full letters
Find out whose job it is. Someone has to welcome guests and complete the registration form.
Finish the statement. To "strip" means _____.
to take away the waste
clean the bed cover without water
to make the furniture and floors shine
to take all the used linen off the bed
Fill in the missing preposition. I'll think ______ how to promote your idea of a Japanese night, and we'll discuss it later.
Fill in the missing word. Hotels often don't ______ specific rooms to specific guests until they arrive.
Finish the statement. To 'launder' means _______.
to use water and soap powder to clean the linen
to clean the bed cover without water
clean the carpets thoroughly
to remove the soap with water
Choose the word which best completes the sentence. Each day the ______ list shows the names of the guests expected.
Find out the right translation. 'выдавать визу'
to issue a visa
to obtain visa
to receive a visa
to give a visa
Choose the correct word. The receptionist will ask the guests to _____ their bills before leaving the hotel.
Choose the correct word. The receptionist will ______ any valuables which have been deposited for safe keeping.
Choose the correct word. Guests may _______ a charge if they disagree with it.
Find out the right translation. 'дети вписаны в мой паспорт'
The children's names are in my passport.
The children are written in my passport.
The children travel on my passport.
There are children in my passport.
Find out the correct translation. 10% скидка - __________________
ten per cents discount
ten per cent discount
ten per cents tax
ten per cent charge
Find out the right answer. Which of the following documents should a passenger show to the customs office?
income tax form
Choose the word which best completes the sentence. The building is very old and the management have spent a lot of money _______ the original features.
Choose the word which best completes the sentence. Customers with valuable items should use the _______ provision.