ПКОЯз. Англ. Практикум по культуре речевого общения

Fill in the missing prepositions. Mrs Brown has complained (1) ______ the food (2) __________ the manager.
with; of
for; to
about; to
of; about
Choose the word which best completes the sentence. In order to be successful, a hotel must try to maximize room _______.
turnover
occupancy
status
availability
Write a correct word. The necessary information for reservations will be shown in a ________ display.
hotel
TV
screen
menu
Choose the word which best completes the sentence. People who have booked but don't arrive are known as _______.
no shows
no comers
delays
failures
Write a correct word. Written messages as well as drawings and diagrams can be sent through the telephone system using a _______.
fax
cable
e-mail
telex
Fill in the missing preposition. The number of staff depends _______ the season.
of
on
for
with
Fill in the missing word. The customer has been taken ill so we've had a _______ of the booking.
cancellation
allocation
provision
reservation
Find out the right translation. 'свободно конвертируемая валюта'
heavy currency
soft currency
hard currency
light currency
Find out whose job it is. Someone has to prepare early morning teas.
chef
night porter
pageboy
pantry maid
Find out whose job it is. The sheets and towels have to be taken upstairs by this person.
pantry maid
cellarman
housekeeper
house porter
Choose the word which best completes the sentence. The ______ around the hotel are beautifully planted with flowers.
floors
lands
earth
grounds
Find out whose job it is. The waiter wants wine and beer for his tables. They should be brought by this person.
head cook
dispense bartender
chef
pastry cook
Find out whose job it is. Four guests have just entered the restaurant. They should be met by this person.
banqueting manager
head waiter
waitress
chef
Choose the word which best completes the sentence. People who use the same hotel on several occasions are called _______.
normals
usuals
returnes
regulars
Find out whose job it is. This letter booking two rooms for next month needs a reply. It should be written by __________________.
advance reservations clerk
concierge
enquiry clerk
switchboard operator
Choose the correct word. At the end of their stay guests ______ at the reception.
check out
return
dispute
check in
Find out whose job it is. Someone has to make sure that there is enough wine, beer and spirits.
cellarman
chef
head waiter
cook
Choose the correct word. Some hotels _______ a luggage pass to show that payment has been received and the guest is free to leave.
settle
calculate
issue
return
Choose the correct word. To be successful the hotel must _______ the needs of the customer.
complete
satisfy
decide
provide
Find out the right translation. 'постоянный адрес'
permanent address
routine address
usual address
present address
Find out whose job it is. The busy summer season is approaching and more staff are required. This is a job of ____________________ to do it.
general manager
duty manager
head manager
personnel manager
Find out the right translation. 'багажная стойка'
luggage desk
luggage table
luggage deck
luggage counter
Find out whose job it is. A lady on the phone wants to know if there is a room available at the weekend. This person should answer the phone.
key clerk
night clerk
enquiry clerk
reservations clerk
Choose the word which best completes the sentence. Guests entering the hotel will find the reception desk in the _______.
scullery
corridor
back office
foyer
Choose the word which best completes the sentence. We apologize for any inconvenience caused during the _______ of the new swimming pool.
formation
assembly
construction
composition
Choose the correct word. During their stay at a hotel, guests will _______ charges for the services they use in the hotel.
calculate
itemize
issue
incur
Fill in the missing preposition. The manager is very preased _______ this month’s sales figures.
of
at
with
for
Find out the right translation. 'противоугонные меры'
anti-hijack measures
anti-hijacking measures
unhijacking measures
un-hijack measures
Fill in the missing word. _______ is the most modern system for preparing customers' bills.
computer bill
computer billing
computer's bills
computers' bills
Finish the statement. To 'replenish' means ________.
to put new soap and towels in the room
to make the floors shine
to leave linen to stand in water for a few hours
to take away the waste
Choose the correct word. One way to find out about your customers, their needs and how much money they are willing to spend is to ask them to complete a(n) ________.
booking form
questionnaire
application form
inquiry form
Choose the correct answer. What is 'American Plan'? It is __________________.
bed, breakfast, lunch and dinner
bed only
bed and breakfast
bed, breakfast and lunch or dinner
Write a correct word. A computer is an ideal machine for ______ information about reservation.
sending
receiving
storing
asking
Find out the right answer. A room with three single beds, or a double bed and a single bed is a ________________
double room
twin room
triple room
suite
Find out the right translation. 'печатными буквами'
in block letters
in small letters
in capital letters
in full letters
Find out whose job it is. Someone has to welcome guests and complete the registration form.
chambermaid
receptionist
reservations clerk
assistant manager
Finish the statement. To "strip" means _____.
to take away the waste
clean the bed cover without water
to make the furniture and floors shine
to take all the used linen off the bed
Fill in the missing preposition. I'll think ______ how to promote your idea of a Japanese night, and we'll discuss it later.
for
with
about
of
Fill in the missing word. Hotels often don't ______ specific rooms to specific guests until they arrive.
correspond
enter
book
allocate
Finish the statement. To 'launder' means _______.
to use water and soap powder to clean the linen
to clean the bed cover without water
clean the carpets thoroughly
to remove the soap with water
Choose the word which best completes the sentence. Each day the ______ list shows the names of the guests expected.
stop-go
room
records
arrivals
Find out the right translation. 'выдавать визу'
to issue a visa
to obtain visa
to receive a visa
to give a visa
Choose the correct word. The receptionist will ask the guests to _____ their bills before leaving the hotel.
calculate
settle
find out
return
Choose the correct word. The receptionist will ______ any valuables which have been deposited for safe keeping.
look for
itemise
return
keep
Choose the correct word. Guests may _______ a charge if they disagree with it.
dispute
fight
quarrel
agree
Find out the right translation. 'дети вписаны в мой паспорт'
The children's names are in my passport.
The children are written in my passport.
The children travel on my passport.
There are children in my passport.
Find out the correct translation. 10% скидка - __________________
ten per cents discount
ten per cent discount
ten per cents tax
ten per cent charge
Find out the right answer. Which of the following documents should a passenger show to the customs office?
free form
declaration
CV
income tax form
Choose the word which best completes the sentence. The building is very old and the management have spent a lot of money _______ the original features.
servicing
restoring
re-equipping
installing
Choose the word which best completes the sentence. Customers with valuable items should use the _______ provision.
lock up
secure
savings
safe deposit